au’s service to find family member’s cell phones is a ray of light that brings peace of mind to our daily lives. But which plans allow usage of this service, and how accurate and costly is it?
In-Depth Look at au’s Service to Find Family’s Phones
This service is not just about providing location information, but an emergency response to protect family bonds. Let’s take a close look at the available plans and accuracy of the location information.
Service Usage Conditions and Plans
While any au contract user can utilize it, you need to subscribe to specific plans. Here I will explain those plans and fees.
Usage Conditions
If you have a contract for the following services with an au line contract or UQ mobile various plans (Community Plan, Value Plan, Mini Plan, Rollover Plan +5G), you can use them.
Application
Eligible Services
Required
- If you subscribe (apply) to any of the services on the right, you can use them.
- For details about the service, eligible devices, usage fees, etc., check each service’s website.
- For customers using Loss & Damage Support with AppleCare Services or Loss & Damage Support with AppleCare Services & iCloud Storage, location search support is only available between 9:00 am – 10:00 pm.
- Available for UQ mobile plan (Community Plan, Value Plan, Mini Plan, Rollover Plan +5G) customers.
Background of the Service and Privacy Protection
Loss and theft can happen to anyone. au provides this service to address that risk, but takes maximum care to protect privacy.
Strict privacy policies apply to handling location information.
User location information is never shared without consent.
Security measures are also robust, preventing unauthorized access.
Additionally, data encryption keeps information safe.
Specific Usage Steps and Convenience
au’s location search support is designed for ease of use, so anyone can use it easily. Here I will explain the step-by-step procedure in detail.
Step-by-Step Procedure
Easily access via website and get location information in just a few steps. The process is stress-free. I will also touch on location information update frequency and accuracy.
First, contact au Customer Support to receive assistance.
Next, log in to My au and enter required information.
Then select Location Search Support feature and follow prompts.
Finally, location information will be displayed, and remote lock can be set if needed.
Necessary Information and Preparation
Preparing your au ID and password ahead of time enables quicker service use. Also check compatibility for other carriers’ cell phones.
Before using the service, prepare your au ID and password.
Don’t forget to set a security code as well.
For other carriers’ cell phones, check compatibility at the au Customer Support center.
Once prepared, follow instructions on My au.
For details, please check the au official website.
How to Use | Location Search Support: Services & Features | au
Reassuring Support in Times of Loss
au’s location search support is a powerful tool for finding lost cell phones. But what fees are involved in using this service?
Support Via Remote Operation
Even if you can’t operate it yourself, au’s support center will respond swiftly. Here I explain that remote operation flow and necessary conditions in detail.
Contacting the au support center is the first step when a loss occurs.
Specialized operators assist with remote location search.
This service is often provided free of charge to subscribers of certain plans.
However, some options may incur additional fees.
Utilizing Last Communication Point and Technology
Even when the cell phone is offline, the last communication point information is key.
au has technology to estimate location using base station information.
This method is effective even when GPS is unavailable.
However, understand that the estimated position is only a rough guide.
Service Change Announcement: Ending Some Functions
Due to the latest OS regulations, changes are occurring in au’s location search service. The following functions will be terminated, but location search via base station information remains available.
Ending GPS Positioning Search
Due to strengthened regulations on Android OS and iOS, we will terminate the location search feature using GPS positioning.
The GPS function up until now was an important means of providing accurate location information.
Going forward it will switch to methods based on base station information.
This change is necessary for enhanced privacy protection and security.
Users will need to become accustomed to the new method.
Ending Remote Lock Function
The remote lock function will be terminated on May 30, 2023. For safety, please consider other security measures.
This function was invaluable in times of theft or loss.
After termination, thorough password management will become even more important.
au proposes other security options.
Users are recommended to back up data regularly.
Ending Ringtone Function
The function to ring the cell phone when lost will also end on the same day. Please utilize location search via base station information as an alternative.
The ringtone function was useful for directly pinpointing location.
Its termination could impact many users.
au is considering new measures and support.
Users can utilize alternative services like monitoring functions.
Target Models and Termination Date
Android smartphones, tablets, iPhones and iPads are subject to this change. The official termination date is May 30, 2023.
On this date, the functions will stop on all target devices.
Users are required to prepare in advance.
au promises appropriate information provision and support.
App updates may be necessary due to the changes.
My au App Compatibility
On old versions of the My au app, terminated GPS search results may still display but are not supported. On the Play Store version of My au, these functions are no longer provided.
Updating to the latest version is recommended.
The latest version enhances location search via base station information.
Users can receive guidance to adapt to the new functions.
au provides an FAQ to address questions about the service change.
Continued Non-Support for Remote Lock on iPhones/iPads
On iPhones and iPads, remote lock is still not provided, and this will remain unchanged.
For Apple device users, Find My iPhone is recommended.
This service is integrated within the Apple ecosystem.
au supports integration with third party services.
It is important for users to maximize use of device-specific capabilities.
Summary
au’s service to find family’s cell phones is there to bring us peace of mind in case of unexpected loss. I hope this article has helped you fully understand it and prepare just in case.
au’s location search service is an important tool to protect family safety.
Changes due to the latest OS regulations will impact how the service is used.
However, location search via base station information remains available.
Through this article, I hope you can understand the changes and respond appropriately.
au is constantly updating services to meet user needs.
For dealing with loss, remote operation and utilizing last communication point are effective.
The termination of these functions can also be seen as a chance to take new measures.
Finally, always stay updated on the latest information, and use the services with peace of mind. While some functions are ending, au is committed to meeting users’ needs with new measures like enhanced location tracking via base station data. The changes offer a chance to re-evaluate security and find alternative options that align with stronger privacy regulations. au promises to support users through this transition. Though the way we find lost devices is evolving, au’s dedication to family safety remains unchanged.
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